About Sorry Cookies

Making Customer Recovery Personal

When something goes wrong, the way a business responds can matter as much as the original problem.

Sorry Cookies was created to give businesses a simple, tangible way to make customer recovery more personal. A handmade, personalised cookie and handwritten card provide something that an automated email, standard apology or CRM notification cannot: a physical gesture that shows genuine thought and effort.

Behind Sorry Cookies is nearly ten years of specialist experience producing personalised cookies for customer recovery and retention, with thousands of cookies produced for programmes used by businesses ranging from growing brands to major organisations.

As customer communication becomes increasingly automated, we believe there is still value in doing something distinctly human.

Sorry Cookies makes that simple.